Refund & Billing Policy
Transparent rules on BDT prepaid recharges, automatic SMS credit restorations for failed operator dispatches, dedicated server billing cycles, and payment settlements.
1. Automatic Failed SMS Credit Restoration
Non-Delivery Protection:
If an SMS message fails due to an invalid mobile number, blocked route, or telco rejection code (e.g., Undelivered / DND active), the spent credits are automatically returned to your balance within 24 hours upon receiving the final DLR receipt.
- Expired or Inactive Numbers: Handset unreachable or subscriber absent errors confirm carrier billing deductions; however, permanent gateway rejections (e.g. invalid 11-digit prefix) are not billed.
- No Expiration on SMS Credits: Prepaid SMS credits purchased on active accounts have lifetime validity and do not expire at the end of the calendar month.
2. Cloud IP-PBX & SIP Trunk Subscriptions
Cloud PBX extension hosting and dedicated IPTSP trunks are billed on a recurring monthly or annual basis.
- Cancellation Period: Subscription cancellations must be submitted at least 7 days prior to the start of the next billing cycle.
- Setup Fees: Custom IVR audio studio recording or dedicated DID allocation fees are one-time non-refundable service fees once provisioned.
3. Custom Software & ERP Milestone Billing
Custom software development contracts follow phased milestone delivery (Specification Sign-off, Architecture Sprint, UAT Beta, Production Handover). Once a milestone phase has been demonstrated, approved, and accepted in writing by the Client, payments for that milestone are non-refundable.
4. Payment Gateway Settlements & Support
If a double charge or transaction error occurs via bKash, Nagad, Rocket, or Corporate BEFTN, our billing department will initiate a verification with the respective payment gateway and process the reversal within 3-5 business banking days.